This notification relates to our customers who kindly ordered the following products:
- Atmoph Window 2 [Basic]
- Atmoph Window 2[Wood]
We thank you very much for your Atmoph Window 2 order. We most appreciate your support and enduring patience from the time of your order up until today. Last month we sent out notification of delays relating to supply shortages of one video IC chip part used in the Atmoph Window 2. In regards to this supply shortage, it is with our utmost regret that we must let you know that as a result of continued COVID-19-related semiconductor shortages, these delays have been extended. Our estimated delivery date has been delayed a further approximately one month, and is now the end of April/beginning of May.
Our updated dispatch schedule is as follows:
April 10 - acquisition of the IC chip part and assembly of Atmoph Window 2
Mid-late April - manufacturing and initiation of dispatch from the plant in China
Early May - Initiation of dispatch to our customers
We must sincerely apologize for keeping you waiting further. We have been discussing options daily with our manufacturer in China to try and speed up the process in any way possible, and finally received confirmation that the missing component will be received on April 10. Up until now it was unknown when the component would arrive, now we have at least been able to confirm this, and we will continue to make every effort to deliver the product as soon as possible to you. Please we would like again to sincerely apologize for these delays. We are working together with our manufacturing and dispatch partners in order to deliver your Atmoph Window 2 as soon as possible.
Thank you from the Atmoph Team.