Notation based on the Specified Commercial Transaction Act

Company Name

Atmoph Inc.

CEO

Kyohi Kang

Company Address

75-6 Yanagihachimancho, Nakagyo-ku, LS Kyoto 3F, Kyoto Kyōto JP 6048101

E-mail

contact@atmoph.com

Payments

Credit card, PayPal, Apple Pay, Amazon Pay, Google Pay

Product Price

Written on each product page.

Expenses other than the product price

  • Internet connection charges, communication charges, electricity charges, and consumption tax on them shall be borne by the user.
  • Atmoph Window 2 comes with 3 Views installed, and additional Views can be purchased separately for $5.99 each, and the Limitless Plan starts at $9.00 per month. Click here for details.
  • Fees will be charged by the credit card company. Please contact your credit card company for details.
  • A shipping fee will be charged. Click here for details.

Delivery time

  • Ship within 2-3 business days.
  • We will deliver to the address specified by the purchaser with our designated shipping company.
  • We do not accept delivery date and time.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase from the Official Atmoph Store, unfortunately we can’t offer you a refund or exchange.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Downloadable software products (views)
  • View Coupon
  • Edition Pass

To complete your return, we require a receipt or proof of purchase. Also, please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery

Warranty

Atmoph Window 2 has a 1 year warranty on all its products (providing they have been used taking into account the precautionary statements in the start guide).

There also is an Extended Warranty Program, which allows you to add an additional warranty of 1 year, in addition to the standard warranty period, for new orders.Please check the Terms of Service for details.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@atmoph.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@atmoph.com and send your item to: 75-6 Yanagihachimancho, Nakagyo-ku, LS Kyoto 3F, Kyoto Kyōto JP 6048101.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.