Frequently Asked Questions

We do not offer leasing directly.

As an authorized service, you can rent through the home appliance rental service "Rentio".

For corporate customers only, a 2-week loan is available to check the actual unit. Please contact us for details.

A free product warranty is included for 12 months from the date of purchase.

In addition, customers subscribed to the monthly all-you-can-view plan "Limitless" receive the "Limitless Plan Warranty" free of charge. With this warranty, while subscribed, you can receive coverage of up to ¥15,000 per month for total loss or partial damage to the unit.

[Notes] Coverage applies only when the product is used according to the instructions in the included "User Manual."

Yes, we can issue one. If you'd like a receipt, please contact us via the inquiry form after placing your order, including your order number and the name to be printed on it. We will send a PDF receipt by email at a later date.

You can purchase from the official Atmoph online store.

Please add the unit and any optional modules you'd like to your cart and place your order. You can also purchase the monthly all-you-can-view plan "Limitless" (annual pass), or special scenery collaborations with popular titles, "Edition Pass," from the store.

Yes, it's possible. Atmoph Split Pay supports installments of up to 60 payments.

(*The monthly payment amount varies depending on the item purchased and the number of installments you choose.)

Yes, you can purchase it as a gift. However, to help the recipient get started smoothly, we recommend checking the following environment and conditions in advance.

1. A Wi-Fi (internet) environment is required. A stable home Wi-Fi connection is needed for initial setup and downloading scenery.

2. Installation is performed by the customer. We do not provide installation support, such as for wall mounting. The recipient will need to prepare screws, nails, etc. suited to the wall material and install the unit themselves.

3. Adding scenery requires a fee and credit card registration. The unit comes preinstalled with 3 original scenery titles, but to enjoy 2,000 or more scenery titles, the recipient will need to subscribe to the monthly "Limitless" plan or purchase scenery individually. Please note that using the "Limitless" plan requires the recipient to register their own credit card information.

You can pay by credit card (VISA, Mastercard, American Express), PayPal, Apple Pay, Google Pay, PayPay, Paidy (buy now, pay later), or bank transfer.

Shipping fees vary depending on the product. Please check the Shipping Information page, or review the total amount including shipping before completing your order.

Yes, you can. If shipping arrangements have not yet begun, you can cancel your order. Please contact us at contact@atmoph.com.

Yes, it's possible.

Please contact us through our inquiry form. Preparing a quote may take a few days. If you're in a hurry, you can add the item to your cart and enter your address at checkout to see the actual total including shipping.

For deliveries outside Japan, you may be required to pay customs duties or other charges when receiving your order. These are not included in the amount charged at checkout.

Yes, as long as you have a Wi-Fi (internet) connection, it can generally be used overseas as well.

Our online store also ships internationally. Please check the available destination countries and shipping fees by adding the item to your cart and entering your delivery address at checkout.

For deliveries outside Japan, you may be required to pay customs duties or other charges when receiving your order. These are not included in the amount charged at checkout.

Shipping fees vary depending on the product. Please check the Shipping Information page, or review the total amount including shipping before completing your order.

For standard delivery items, we aim to ship within 2 business days, excluding weekends and holidays. Please check each product's overview for details.

Delays may occur due to traffic conditions, weather disruptions, or periods of increased shipping volume.

Once shipping is complete, we will send you a notification email containing the tracking number—please check this as well.

When your order arrives, please unpack it promptly and check the exterior for any damage. If you find damage caused by an accident during shipping (such as a cracked screen or damaged exterior), please contact us via the inquiry form within 8 days of the product's arrival. We will provide a free exchange or return.

In that case, please attach photos of the damaged area and the outer packaging (shipping box).

Please note that the following cases may not be eligible for a free exchange, return, or repair as a shipping accident.

• Reports made more than 8 days after the product's arrival (as it becomes difficult to distinguish from damage that occurred during storage or installation)
• Damage or malfunction caused by the customer's handling, or by installation/construction work, such as dropping, crushing, impact, or water exposure
• Cases where the outer packaging (shipping box) has been discarded, making it impossible to confirm that the damage was caused during shipping

Note that internal product issues—such as the unit not powering on or not working properly—are covered by the product warranty described under "Warranty" below, regardless of the period above.

If a malfunction occurs during normal use in accordance with the user manual, we will repair or exchange the product within the warranty period.

Yes, it's possible.

We offer free 30-day returns for purchases made through the official Atmoph online store. Even if you're not satisfied after setting it up in your room, you can return it within 30 days of purchase.

(*For details on the return procedure and conditions, please check the official website's return policy or contact our support desk.)

Yes, there is. The official Atmoph website's "Showroom Locations" page lists stores and facilities where you can see the actual Atmoph Window in person. Please check the official website's menu for a location near you.

List of Locations

Yes, wall mounting is possible in many rental homes.

When installing an Atmoph Window Yo on a plasterboard wall, we recommend a hook type that is secured with thin pins (such as the separately sold "Wall Mount Kit for Atmoph Window Yo"). This type of hook leaves only a very small, pin-sized hole after removal, making it easy to use even in rental housing.

[Notes on installation]

• Check the wall material: Pin-type hooks can only be used on "plasterboard" walls. They cannot be used on concrete or wooden walls.

• Check your lease agreement: Just in case, we recommend checking your rental agreement (regarding restoration to original condition) in advance, or consulting with your property management company.

Yes, it is generally required.

A stable home Wi-Fi (internet) connection is needed for initial setup and for streaming and downloading scenery content.

Once scenery has been downloaded to the unit, it can be played back without a Wi-Fi connection; however, Atmoph Window is designed on the assumption that it will generally remain connected to Wi-Fi at all times.

[Features limited when not connected to Wi-Fi]
• Adding, purchasing, or streaming new scenery
• Viewing scenery information or using the AI assistant feature
• Automatic clock adjustment on the unit (the time may drift)
• Display of widgets that fetch the latest information, such as weather forecasts or a calendar

Yes. The voltage is compatible worldwide—please select the plug type for your country of use when ordering, or use a plug adapter. Please note that it may not be usable in mainland China.

No, it cannot be used as an external display for a computer, smartphone, etc.

Atmoph Window does not have video input terminals such as HDMI; it functions as a "window" that streams and downloads dedicated scenery content via Wi-Fi.

(*If you'd like to upload and display your own videos, you can do so by conforming to the specified format (such as vertical video) and uploading through the system.)

This varies depending on usage time, brightness settings, and your electricity provider, but the Atmoph Window Yo unit alone consumes up to 32W, and up to 65W with modules attached.

No, it does not have a feature that automatically adjusts screen brightness based on ambient light.

Screen brightness is designed to be adjusted manually by the customer.

However, we do offer the following features to help match your room's environment and time of day.

• Automatic scenery switching by time of day: Setting the "Auto function" (available with the Limitless plan) automatically switches the displayed scenery according to your local time of day (morning, evening, night, etc.).
• Sunlight Bar (optional module): An LED light attached to the top of the unit. Its brightness automatically changes to match the displayed scenery (such as sunrise or sunset), simulating natural sunlight.

Yes, you can use it without subscribing to the Limitless plan.

The unit comes with 3 original scenery titles preinstalled, and if you'd like to add new scenery, you can purchase individual titles starting at ¥790 each.

Even without a Limitless subscription, the following features are available in a limited capacity.
• Uploading your own videos: up to once per week
• Watching live cameras: up to 3 times a day, 10 minutes per session
• Playlist feature: up to 3 playlists (*only purchased scenery can be played)
• AI assistant (Ask): up to 3 times a day

(*Features such as "automatic scenery switching by time of day (Auto function)" and the "Limitless Plan Warranty" covering total loss or partial damage are exclusive to the Limitless plan.)

You can upload and display "videos" that you've filmed yourself. However, uploading photos (still images) is not supported.

The specified format and conditions for uploading videos are as follows.

[Video upload conditions]
• File format: mp4/mov encoded with H.264 or H.265
• Video length: 1 minute to 15 minutes
• File size: up to 5GB
• Resolution:
◦ Single (1 unit): 1080px × 1920px or 2160px × 3840px
◦ Panorama (3 units): 3840px × 2160px

*The number of video uploads allowed is once per week if you're not subscribed to the Limitless plan, or once every 30 minutes if you are subscribed.

No, still images (photos) cannot be displayed.

If you'd like to upload and display content you've filmed yourself, only videos that conform to the specified format are supported.